Privacy Policy

This Privacy Policy explains how Insight LLC collects, uses, discloses, and protects information through our websites, products, services, software, data tools, integrations, and related offerings, including Decision Cloud.

This Policy applies to website visitors, prospects, customers, authorized users, and other individuals who interact with Insight. Customer contracts may contain additional privacy, security, or data-processing terms that apply to customer data submitted to the services.

We may collect information you provide directly, such as name, business contact information, company name, job title, messages, demo requests, support requests, account details, billing information, and other information you choose to provide.

We may collect usage and technical information, such as IP address, device and browser information, pages viewed, referring URLs, timestamps, log data, session activity, and interactions with our website or services.

When customers use our services, we may process data submitted by or on behalf of customers, including borrower, applicant, lead, verification, transaction, underwriting, fraud, or related business data, as directed by the customer and subject to applicable agreements.

We may receive information from customers, business partners, data providers, service providers, integration partners, fraud prevention tools, analytics providers, public sources, and other third parties as necessary to provide, secure, improve, or market our services.

We use information to provide, operate, maintain, secure, troubleshoot, and improve the services; respond to inquiries; schedule demos; provide support; process transactions; communicate with customers and prospects; analyze usage; develop features; enforce agreements; and comply with legal obligations.

We may use aggregated or de-identified information for analytics, benchmarking, product improvement, research, and business purposes, provided it does not identify an individual or customer where required by law or contract.

For data submitted to Insight by or on behalf of a customer, Insight generally acts as a service provider, processor, or similar role under applicable privacy laws, depending on the context. Customers are responsible for providing required notices, obtaining required consents, and having a lawful basis for submitting data to the services.

We process Customer Data to provide the services, support customers, maintain security, comply with law, and as otherwise permitted by the applicable customer agreement.

We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand traffic, improve performance, support security, and measure marketing effectiveness.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may share information with service providers, hosting providers, analytics providers, payment processors, data vendors, integration partners, professional advisors, and other parties who help us provide and operate the services.

We may share information when required by law, subpoena, court order, legal process, or government request; to protect rights, safety, security, and property; to enforce agreements; or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information in the traditional sense of exchanging it for money. If any activity is considered a “sale” or “sharing” under applicable privacy law, we will provide required choices where applicable.

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system or transmission is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide the services, fulfill the purposes described in this Policy, comply with legal and contractual obligations, resolve disputes, enforce agreements, and maintain security and business records.

Depending on where you live and the nature of your relationship with Insight, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have rights to opt out of certain processing activities.

To submit a privacy request, contact us at support@insight.tm. We may need to verify your identity and may direct requests involving Customer Data to the relevant customer when appropriate.

California residents may have additional rights under California privacy laws, including rights to know, access, correct, delete, and opt out of certain uses of personal information. We will not discriminate against you for exercising privacy rights.

The categories of personal information we may collect include identifiers, business contact information, internet or network activity, commercial information, professional information, and information submitted through customer use of the services. We use and disclose these categories for the business and commercial purposes described in this Policy.

Insight is based in the United States. If you access the services from outside the United States, your information may be processed in the United States or other jurisdictions where privacy laws may differ from those in your location.

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website or services.

Our website or services may link to third-party websites, integrations, or services. We are not responsible for the privacy practices, content, or security of third parties. Review their policies before providing information to them.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the services after an update means the updated Policy applies to information collected after the effective date, subject to applicable law.

Questions or privacy requests may be sent to Insight LLC, 3775 Brickway Blvd, Suite 210, Santa Rosa, CA 95403, or by email at support@insight.tm.